Checklist
I have read intro post: About the Installation Issues category
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue
Problem :
After upgrading to 4.8.0-1-ce-non-root using docker, I cannot log in or get my account back after upgrading , I get the message :
Access to this service requires an invitation. This email is not associated with any approved users on this domain. Please contact your administrator to request an invitation link.
Server :
- Ubuntu 22.04
- Passbolt server currently in version 4.8.0-1-ce-non-root,
- Passbolt server previously in 4.1.2-1-ce-non-root
- Using MariaDB 10.6, PHP 8.2 and Docker
Health checks :
www-data@example-passbolt-int-01:/usr/share/php/passbolt$ ./bin/cake passbolt healthcheck
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
-------------------------------------------------------------------------------
Healthcheck shell.....
-------------------------------------------------------------------------------
Environment
[PASS] PHP version 8.2.18.
[PASS] PHP version is 8.1 or above.
[PASS] PCRE compiled with unicode support.
[PASS] Mbstring extension is installed.
[PASS] Intl extension is installed.
[PASS] GD or Imagick extension is installed.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory and its content are writable.
Config files
[PASS] The application config file is present
[PASS] The passbolt config file is present
Core config
[PASS] Cache is working.
[PASS] Debug mode is off.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://passbolt-int.example.com
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.
SSL Certificate
[PASS] SSL peer certificate validates.
[PASS] Hostname is matching in SSL certificate.
[PASS] Not using a self-signed certificate.
SMTP settings
[PASS] The SMTP Settings plugin is enabled.
[PASS] SMTP Settings coherent. You may send a test email to validate them.
[WARN] The SMTP Settings source is: env variables.
[HELP] It is recommended to set the SMTP Settings in the database through the administration section.
[WARN] The SMTP Settings plugin endpoints are enabled.
[HELP] It is recommended to disable the plugin endpoints.
[HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
[HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.
[PASS] No custom SSL configuration for SMTP server.
JWT Authentication
[PASS] The JWT Authentication plugin is enabled.
[PASS] The /etc/passbolt/jwt/ directory is not writable.
[PASS] A valid JWT key pair was found.
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[FAIL] The server OpenPGP key is not set.
[HELP] Create a key, export it and add the fingerprint to /etc/passbolt/passbolt.php
[HELP] See. https://www.passbolt.com/help/tech/install#toc_gpg
[PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
[FAIL] The server key fingerprint doesn't match the one defined in /etc/passbolt/passbolt.php.
[HELP] Double check the key fingerprint, example:
[HELP] sudo su -s /bin/bash -c "gpg --list-keys --fingerprint --home /var/lib/passbolt/.gnupg" www-data | grep -i -B 2 'SERVER_KEY_EMAIL'
[HELP] SERVER_KEY_EMAIL: The email you used when you generated the server key.
[HELP] See. https://www.passbolt.com/help/tech/install#toc_gpg
[FAIL] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is not in the keyring
[HELP] Import the private server key in the keyring of the webserver user.
[HELP] you can try:
[HELP] sudo su -s /bin/bash -c "gpg --home /var/lib/passbolt/.gnupg --import /etc/passbolt/gpg/serverkey_private.asc" www-data
[FAIL] The server key does not have a valid email id.
[HELP] Edit or generate another key with a valid email id.
[FAIL] The private key cannot be used to decrypt a message
[FAIL] The private key cannot be used to decrypt and verify a message
[FAIL] The public key cannot be used to verify a signature.
Application configuration
[PASS] Using latest passbolt version (4.8.0).
[FAIL] Passbolt is not configured to force SSL use.
[HELP] Set passbolt.ssl.force to true in /etc/passbolt/passbolt.php.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[INFO] The Self Registration plugin is enabled.
[INFO] Registration is closed, only administrators can add users.
[PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
[WARN] Host availability checking is disabled.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
[HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
[PASS] Serving the compiled version of the javascript app.
[WARN] Some email notifications are disabled by the administrator.
[PASS] The database schema up to date.
Database
[PASS] The application is able to connect to the database
[PASS] 31 tables found.
[PASS] Some default content is present.
[FAIL] 8 error(s) found. Hang in there!
Reproduction :
I can reproduce the problem by transferring the data (database + keys) to another VM, and run the upgrade using my Ansible playbook, which basically run a new docker.
Troubleshooting :
The user is present in database, and active, not deleted .
Iām using App.fullBaseUrl to connect