[–] I have read intro post: About the Installation Issues category
[–] I have read the tutorials, help and searched for similar issues
[–] I provide relevant information about my server (component names and versions, etc.)
[–] I provide a copy of my logs and healthcheck
[–] I describe the steps I have taken to trouble shoot the problem
[–] I describe the steps on how to reproduce the issue
– Server operating system name and version ==> Debian 12
– Web server name and version ==> Apache
– Database server name and version ==> Mysql
– Php version ==> v8.2.7
– Passbolt version ==> 4.4.0
Hello Passbolt Team and Community,
I am experiencing an issue with my Passbolt installation regarding the sending of invitation emails for account creation. While test emails are successfully sent, the invitation emails seem not to be delivered. Here is a summary of the diagnostic steps I have followed and the results obtained:
- SMTP Configuration: I am using
smtp25.elasticemail.comwith port 25 for email sending. The SMTP configuration details in my
passbolt.phpfile are as follows:
- Test with Swaks: I used Swaks to send a test email from my Debian server, and it worked without any issues. Here is the command used and a brief description of the results:
/var/www/passbolt_api# sudo ./bin/cake passbolt send_test_email --email@example.com
- Result: Successful connection and authentication, and the email was accepted by the SMTP server.
- Test with Passbolt Shell: I also used the
./bin/cake passbolt send_test_emailcommand to send a test email from Passbolt, and this was also successful. The test email was sent and accepted by the SMTP server.
Despite these successful tests, the emails for invitation to create an account are not being sent. No errors are apparent in either the server or application logs. The recipients have checked their spam folders, but the emails are not there either.
I would greatly appreciate any help or advice you might provide to solve this issue. Are there any additional steps I could undertake to diagnose or resolve this issue with sending invitation emails?
Thank you in advance for your time and assistance.