Issue with synchronisation with AD

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Hello, since 1 month a got an issue that the passbolt didn’t sync with AD, my crontab is running good

Sep 28 16:00:01 DATASECTOOLS05 CRON[3848558]: (root) CMD (su -c “/usr/share/php/passbolt/bin/cake directory_sync all” -s /bin/bash www-data >> /var/log/cron.log 2>&1)
Sep 28 17:00:01 DATASECTOOLS05 CRON[3851235]: (root) CMD (su -c “/usr/share/php/passbolt/bin/cake directory_sync all” -s /bin/bash www-data >> /var/log/cron.log 2>&1)

when i simulated sync i can see the user will added to passbolt but it should be done with crontab automatical.

so, how can i can check where is the problem ?
thank you guys

Can you show what it says in the simulate sync from the web UI?