Passbolt is not accessible after update to 4.1.2-1

Installation Issues
1

Checklist
[ x] I have read intro post: About the Installation Issues category
[x ] I have read the tutorials, help and searched for similar issues
[ x] I provide relevant information about my server (component names and versions, etc.)
[ x] I provide a copy of my logs and healthcheck
[x ] I describe the steps I have taken to trouble shoot the problem
[x ] I describe the steps on how to reproduce the issue

I followed the update instructions in the documentation.

now cannot access passbolt with error
ERR_TOO_MANY_REDIRECTS

I’ve run the healthcheck from CLI and the error is as below

Core config

[FAIL] Could not reach the /healthcheck/status with the url specified in App.fullBaseUrl

the full base domain is correct in passbolt configuration

php -v output is as below:

PHP 7.4.33 (cli) (built: Jun 9 2023 16:51:37) ( NTS )
Copyright (c) The PHP Group
Zend Engine v3.4.0, Copyright (c) Zend Technologies
with Zend OPcache v7.4.33, Copyright (c), by Zend Technologies

OS details:

Description: Debian GNU/Linux 11 (bullseye)
Release: 11
Codename: bullseye

2

Hello @mhmdimmo, welcome to our community :slightly_smiling_face:

I have some questions to better understand what is happening:

  • Could you share the entire output of the healthcheck?
  • Could you share the nginx configuration file?
    • Should be located in /etc/nginx/sites-enabled/nginx-passbolt.conf
  • If you are using SSL, are you using a self-signed certificate?
  • When you say the fullBaseUrl is correct, did you also include https:// ?
    • If possible I would like to see what you have inside App.fullBaseUrl in /etc/passbolt/passbolt.php
  • Did you saw any errors after updating?
  • Which version were you using before?