Passbolt installation issues Centos 7


#1

Checklist
[ ] I have read intro post: About the Installation Issues category
[ ] I have read the tutorials, help and searched for similar issues
[ ] I provide relevant information about my server (component names and versions, etc.)
[ ] I provide a copy of my logs and healthcheck
[ ] I describe the steps I have taken to trouble shoot the problem
[ ] I describe the steps on how to reproduce the issue

Happy New Year
Hello
I have logged an issue on Centos 7 where the installation gets stuck on step 7.
I have since installed a new Centos 7 minimal install and recorded all of the output.

I am installing passbolt using passbolt_ce_centos_installer.sh script.

Server operating system name and version Centos 7.6.1810
Web server name and version nginx 1.12.2-2.el7
Database server name and version mariadb 5.5.60-1.el7_5
Php version PHP 7.2.13
Passbolt version 2.5.0

There are a few issues.

  1. WARNING: channel “pecl.php.net” has updated its protocols, use “pecl channel-update pecl.php.net” to update
  2. ./passbolt_ce_centos_installer.sh: line 926: certbot: command not found
    =============================================================================
    WARNING: Unable to setup SSL using lets encrypt. Please check the install.log
    =============================================================================
  3. grep: /var/spool/cron//*: No such file or directory
  4. libsemanage.dbase_llist_query: could not query record value (No such file or directory).

Collectively these errors make step 7 just spin around as I have now followed word for word the installation instructions and there are a few issues. I will try and work through these. I reckon the next step is to do the same with the source installation which I have also had problems with.

I have pasted my complete output of the last installation with the errors here:
https://pastebin.com/rfp183UZ

This post is an ongoing issue of my initial post here:
https://community.passbolt.com/t/passbolt-2-5-0-install-on-centos-7-stuck-on-step-7/1299/11

Can I please ask for some assistance with this?

Thank you


#2

I have now gone one step further and tried to install passbolt on a debian server and the install is stuck in the same place as for Centos. Step 7. Surely this can not be me. I have now tried 2 different OS and still no luck.


#3

Hi @kobus

  1. ./passbolt_ce_centos_installer.sh: line 926: certbot: command not found

This is a bug that has been identified and will be fixed ASAP on the install scripts repo.

  1. grep: /var/spool/cron//*: No such file or directory

You can safely ignore this message. We will, however make this message silent as it is misleading for users.

libsemanage.dbase_llist_query: could not query record value (No such file or directory).

This error we will investigate it.

I have now gone one step further and tried to install passbolt on a debian server and the install is stuck in the same place as for Centos. Step 7. Surely this can not be me. I have now tried 2 different OS and still no luck.

What kind of error you face in your debian install?


#4

The debian install, except for the letsencrypt certificate seems to go all the way without an issue. The letsencrypt fails because of external DNS.

When I then go to the server and go through the installation steps, it get stuck on step 7 which is the DB install screen. It just sits there and never completes. I have tried both the mariasql root credentials and the user creds, but nothing happens.


#5

That is expected

I guess you are installing mariadb/mysql on the very same server and you are pointing to 127.0.0.1 as the hostname in the webinstaller, correct?


#6

Yes that is correct.


#7

Are you available for a call ?
If yes, can you send a message to support(at)passbolt(dot)com.


#8

Email sent.
Thank you


#9

Hi Cedric
Could we pick this up again at some stage when you have some time please?


#10

bumping the post…


#11

bumping the post as i still need some help


#12

Hi @kobus,
I sent you an email to schedule another call.


#13

Hi Cedric
Shall I reinstall onto Centos 7 (my preferred installation) before I reschedule with you?


#14

Hi @kobus
We can also do the installation together, so that we can see what exactly is going on.
Let us know what time would work for you.


#15

Ok cool. I will setup the new VM and then arrange a time. Thank you.


#16

I have finally had time to rebuild my server. Will email you for next steps.