Checklist
[ X] I have read intro post: About the Installation Issues category
[ X] I have read the tutorials, help and searched for similar issues
[ X] I provide relevant information about my server (component names and versions, etc.)
[ X] I provide a copy of my logs and healthcheck
[X ] I describe the steps I have taken to trouble shoot the problem
[ X] I describe the steps on how to reproduce the issue
I have two situations were emails are not being sent.
The first is when logging into a new browser. I enter my email address and it says check email. No email is being sent.
The second when doing account recovery “Forgot password”. Again the email is entered and a dialog stating to check email is displayed.
I have checked the passbolt database and nothing is queued.
I have checked the passbolt database and it is not showing that anything was sent
I have checked the email logs and nothing shows there
I have checked syslog for errors and nothing there
I have checked passbolt logs and nothing there
I have opened the javascript console and no errors are appearing there
I have tested the SMTP setup and I do get the test message.
I do not know where else to look to troubleshoot.
Browsers: Firefox and Vivaldi, both current versions.
root~# apt list --installed | grep -E "^passbolt|^php" | grep -E "mbstring|common"
php-common/jammy,now 2:92ubuntu1 all [installed,automatic]
php-mbstring/jammy,now 2:8.1+92ubuntu1 all [installed,automatic]
php8.1-common/jammy-updates,jammy-security,now 8.1.2-1ubuntu2.17 amd64 [installed,automatic]
php8.1-mbstring/jammy-updates,jammy-security,now 8.1.2-1ubuntu2.17 amd64 [installed,automatic]
root:~# sudo -H -u www-data bash -c "/usr/share/php/passbolt/bin/cake passbolt show_queued_emails"
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
-------------------------------------------------------------------------------
List of queued emails:
+-----------------------------+-------------------------------------------------+-------+---------------------+------+
| Email | Subject | Error | Created | Sent |
+-----------------------------+-------------------------------------------------+-------+---------------------+------+
| Steven.xxxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| Alan.xxxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| justin.xxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| Jose.xxxxxxxxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| Travis.xxxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| paul.xxxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| jason.xxxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| Christopher.xxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| Peter.xxxxxx@mycpy.com | Kyle shared the password s-XXXXXXXXXXX | | 2024-06-04 17:56:11 | 1 |
| justin.xxxxx@mycpy.com | Paul updated the group gggggg | | 2024-05-14 18:00:04 | 1 |
| Travis.xxxxxxx@mycpy.com | Paul added you to the group gggggg | | 2024-05-14 18:00:04 | 1 |
| jason.xxxxxxx@mycpy.com | Paul updated the group gggggg | | 2024-05-14 18:00:04 | 1 |
| justin.xxxxx@mycpy.com | Travis just activated their account on passbolt | | 2024-05-14 17:52:19 | 1 |
| paul.xxxxxxx@mycpy.com | Travis just activated their account on passbolt | | 2024-05-14 17:52:19 | 1 |
| jason.xxxxxxx@mycpy.com | Travis just activated their account on passbolt | | 2024-05-14 17:52:19 | 1 |
+-----------------------------+-------------------------------------------------+-------+---------------------+------+
root:~# sudo -H -u www-data bash -c "/usr/share/php/passbolt/bin/cake passbolt healthcheck"
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
-------------------------------------------------------------------------------
Healthcheck shell
-------------------------------------------------------------------------------
Environment
[PASS] PHP version 8.1.2-1ubuntu2.17.
[PASS] PHP version is 8.1 or above.
[PASS] PCRE compiled with unicode support.
[PASS] Mbstring extension is installed.
[PASS] Intl extension is installed.
[PASS] GD or Imagick extension is installed.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory and its content are writable.
Config files
[PASS] The application config file is present
[PASS] The passbolt config file is present
Core config
[PASS] Cache is working.
[PASS] Debug mode is off.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://syspass.mycpy.com
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.
SSL Certificate
[WARN] SSL peer certificate does not validate.
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate
[WARN] Hostname does not match when validating certificates.
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate
[WARN] Using a self-signed certificate.
[HELP] Check https://help.passbolt.com/faq/hosting/troubleshoot-ssl
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate
SMTP settings
[PASS] The SMTP Settings plugin is enabled.
[PASS] SMTP Settings coherent. You may send a test email to validate them.
[PASS] The SMTP Settings source is: database.
[WARN] The SMTP Settings plugin endpoints are enabled.
[HELP] It is recommended to disable the plugin endpoints.
[HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
[HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.
[PASS] No custom SSL configuration for SMTP server.
JWT Authentication
[PASS] The JWT Authentication plugin is enabled.
[FAIL] The /etc/passbolt/jwt/ directory should not be writable.
[HELP] You can try:
[HELP] sudo chown -Rf root:www-data /etc/passbolt/jwt/
[HELP] sudo chmod 750 /etc/passbolt/jwt/
[HELP] sudo chmod 640 /etc/passbolt/jwt/jwt.key
[HELP] sudo chmod 640 /etc/passbolt/jwt/jwt.pem
[PASS] A valid JWT key pair was found.
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[PASS] The server OpenPGP key is not the default one.
[PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The server key fingerprint matches the one defined in /etc/passbolt/passbolt.php.
[PASS] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is in the keyring.
[PASS] There is a valid email id defined for the server key.
[PASS] The public key can be used to encrypt a message.
[PASS] The private key can be used to sign a message.
[PASS] The public and private keys can be used to encrypt and sign a message.
[PASS] The private key can be used to decrypt a message.
[PASS] The private key can be used to decrypt and verify a message.
[PASS] The public key can be used to verify a signature.
[PASS] The server public key format is Gopengpg compatible.
[PASS] The server private key format is Gopengpg compatible.
Application configuration
[PASS] Using latest passbolt version (4.8.0).
[PASS] Passbolt is configured to force SSL use.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[INFO] The Self Registration plugin is enabled.
[INFO] Registration is closed, only administrators can add users.
[PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
[WARN] Host availability checking is disabled.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
[HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
[PASS] Serving the compiled version of the javascript app.
[WARN] Some email notifications are disabled by the administrator.
[PASS] The database schema up to date.
Database
[PASS] The application is able to connect to the database
[PASS] 31 tables found.
[PASS] Some default content is present.
[FAIL] 1 error(s) found. Hang in there!