Checklist
I have read intro post: About the Installation Issues category
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue
Hi,
I have try to install passbolt on my server. I taked the error in installation wizard and finally I solved problems.
I take healtcheck report , everything is OK.
with this code:
sudo su -s /bin/bash -c “/var/www/passbolt/bin/cake passbolt healthcheck” www-data
I’m showing web interface and i installed chrome extension.
I have try to send mail with command line and thats OK. The mail sent to address.
with this code:
/var/www/passbolt/bin/cake passbolt send_test_email --recipient=xxxx
But I didn’t login the system and I didn’t recovery account with web interface. Gui says
But mail didn’t sent to the address.
And I have try to new install with cli
with this code:
sudo su -s /bin/bash -c “/var/www/passbolt/bin/cake passbolt install” www-data
Everything Ok and it show the link
https://passbolt.xxxx/setup/install/33b1fb7c-3090-418d-b07b-75498818d611/1b35ce7c-0498-47d4-946a-43c8b6dc36b6
When I went this link, I show the page like installation page. I fill the all data. I backup key file. But the last step give an error.
Json data give error like this.
“error”: “server response error”,
“setup”: {
“stepId”: “login_redirection”,
“stepsHistory”: “domain_check/define_key/secret/backup_key/security_token”,
“user”: {
“username”: “xxxx”,
“firstname”: “xx”,
“lastname”: “xx”,
“id”: “33b1fb7c-3090-418d-b07b-75498818d611”
},
… keys lines…
“response”: {
“header”: {
“id”: “7d95e998-d225-40f2-a5d8-76d8d6e7adbb”,
“status”: “error”,
“servertime”: 1597301619,
“title”: “app_setup_complete_error”,
“action”: “6f53faec-0c9e-5321-ac78-543e1001f7b1”,
“message”: “An Internal Error Has Occurred.”,
“url”: “/users/validateAccount/33b1fb7c-3090-418d-b07b-75498818d611.json?api-version=v1”,
“code”: 500
},
“body”: “”
}
}
Also have try to recovery this account and I found the recovery link in sending email (emailqueue) to user email address .
with this code:
sudo su -s /bin/bash -c “/var/www/passbolt/bin/cake EmailQueue.preview” www-data
recovery link like this
https://passbolt.xxxx/setup/recover/34c1acbf-7827-41e8-8876-e7351396341c/35f2fece-0c1b-4ab2-93f3-2bff9aa79597
this page shows for user login but it’s want to private key file and it didn’t accept the backup key file(from installation page).
How can i login the system?
