Checklist
[X ] I have read intro post: About the Installation Issues category
[ X] I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
[X ] I describe the steps I have taken to trouble shoot the problem
[ X] I describe the steps on how to reproduce the issue
Forgive my n00bness in all of this for the things I haven’t checked if someone would be so kind as to let me know how to obtain that I will gladly provide it. But I’m hoping the issue is something simple.
I personally followed this guide when setting my passbolt up on my personal synology nas at home.
Everything when fairly smoothly without issue, and I have passbolt up and running. I’ve already invited two friends to set their accounts up as well. The issue I’m having is when trying to link my android phone with my account so I can have access to my stuff on the go.
I get the QR code to scan after some fussing (man that thing is hard to get scanned), but then when it ask for the passkey it always tells me mines incorrect. I’ve slowly and I mean painfully slowly typed in my passkey letter for letter, double checked it’s right. Tried changing my pass multiple times, all with the same result while everything else is working flawlessly. I’m not sure if there’s some setting I missed to allow android authentication or something, this is all fairly new to me. But it seems like there’s a handshake issue with just the passkey. I also tried not using QR and doing it manually but nothing I put in the name filed seems to work it gives me an incorrect name formatting error no matter what I put in.
Seem like a great product, just not sure what I’m missing. And again if someone can walk me through how to provide the other needed information I’d be happy to do so as well.
Thanks