Checklist
[X ] I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
[ X] I have read the tutorials, help and searched for similar issues
[ X] I provide relevant information about my server (component names and versions, etc.)
[ X] I provide a copy of my logs and healthcheck
[ X] I describe the steps I have taken to trouble shoot the problem
[ X] I describe the steps on how to reproduce the issue
When trying to access my passwords with the mobile app for Android, I get an error and it does not show me any password.
I provide the debug logs in case it helps:
Hello! Can you provide all the information requested at the beginning of your post?
We need to know versions and all that is asked to be able to get context and help you
Hello Diego, You have the passbolt version in the log capture, is that what you need? or what else am I missing, I will gladly provide it to you. Thank you!
The version in the screenshot appears to be related to the Passbolt app. However, it is missing the Passbolt server version and health check, server logs, and information about your server and installation method.
The more information you provide, the better context we will have to try to help you.
Sorry Diego, I’ve been busy at the office, I’ll give you what you asked for:
Version: 4.1.1
Health check and error
error when I try to access passbolt from my mobile:
2024-12-20 14:04:46 error: [Cake\Error\FatalErrorException] Fatal Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2457 60 bytes) in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Database/Statement/MysqlStatement.php on line 39
Request URL: /resources.json?contain%5Bpermission%5D=1&contain%5Bfavorite%5D=1&contain%5Btag%5D=1&contain%5Bpermissions.group%5D=1
My server is in aws with ubuntu server.
Hello! Have you tried to update your Passbolt server?
No, I haven’t updated it, I’m a little afraid to play because we have our clients in production there.
I recommend updating your server to avoid compatibility and security issues.
You can follow the guide on the documentation website to update our server
Also, you should update your PHP version as recommended in this post:
https://community.passbolt.com/t/issue-with-pro-installation-on-ubuntu-20-04-with-php-ldap-package/11825
Hi,
This your error, just open your php.ini file and increase the memory_limit value. This will fix your issue.
Cheers,
In my php.ini file, I have the value at -1 which means it is unlimited, right?
Hi,
My guess is you looked at /etc/php/8.2/cli/php.ini, it is the one for CLI (command-line interface).
Please have look at /etc/php/8.2/fpm/php.ini, it is the one used by web server.
Best regards,
JC
Hi JC, when I accessed the route you mentioned, I had 128M set, I changed it to 256M and now it accesses without any problem. Thank you very much!
1 Like
Perfect! Have a good day!
