I tried to restore the Passbolt server to the Ubuntu server and get error in smtp

[X ] I have read intro post: About the Installation Issues category
[X ] I have read the tutorials, help and searched for similar issues
[ X] I provide relevant information about my server (component names and versions, etc.)
[ X] I provide a copy of my logs and healthcheck
[ X] I describe the steps I have taken to trouble shoot the problem
[ X] I describe the steps on how to reproduce the issue

I tried to restore the Passbolt server to the Ubuntu server.
can anyone help me? because I’m really frustrated and stuck

I followed the steps in the link:

I have also carried out the backup process according to the official Passbolt documentation.

Then, there are some slight differences in the SMTP configuration.

Say, the old Passbolt has a different SMTP server on the SMTP than the new Passbolt SMTP (the restored Passbolt).

 Healthcheck shell


 [PASS] PHP version 8.1.2-1ubuntu2.14.
 [PASS] PHP version is 8.1 or above.
 [PASS] PCRE compiled with unicode support.
 [PASS] The temporary directory and its content are writable and not executable.
 [PASS] The logs directory and its content are writable.
 [PASS] GD or Imagick extension is installed.
 [PASS] Intl extension is installed.
 [PASS] Mbstring extension is installed.

 Config files

 [PASS] The application config file is present
 [PASS] The passbolt config file is present

 Core config

 [PASS] Debug mode is off.
 [PASS] Cache is working.
 [PASS] Unique value set for security.salt
 [PASS] Full base url is set to
 [PASS] App.fullBaseUrl validation OK.
 [PASS] /healthcheck/status is reachable.

 SSL Certificate

 [PASS] SSL peer certificate validates
 [PASS] Hostname is matching in SSL certificate.
 [PASS] Not using a self-signed certificate


 [PASS] The application is able to connect to the database
 [PASS] 31 tables found
 [PASS] Some default content is present
 [PASS] The database schema up to date.

 GPG Configuration

 [PASS] PHP GPG Module is installed and loaded.
 [PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
 [PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
 [PASS] The server OpenPGP key is not the default one
 [PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
 [PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
 [PASS] The server key fingerprint matches the one defined in /etc/passbolt/passbolt.php.
 [PASS] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is in the keyring.
 [PASS] There is a valid email id defined for the server key.
 [PASS] The public key can be used to encrypt a message.
 [PASS] The private key can be used to sign a message.
 [PASS] The public and private keys can be used to encrypt and sign a message.
 [PASS] The private key can be used to decrypt a message.
 [PASS] The private key can be used to decrypt and verify a message.
 [PASS] The public key can be used to verify a signature.
 [PASS] The server public key format is Gopengpg compatible.
 [PASS] The server private key format is Gopengpg compatible.

 Application configuration

 [PASS] Using latest passbolt version (4.4.2).
 [FAIL] Passbolt is not configured to force SSL use.
 [HELP] Set passbolt.ssl.force to true in /etc/passbolt/passbolt.php.
 [FAIL] App.fullBaseUrl is not set to HTTPS.
 [HELP] Check App.fullBaseUrl url scheme in /etc/passbolt/passbolt.php.
 [PASS] Selenium API endpoints are disabled.
 [PASS] Search engine robots are told not to index content.
 [INFO] The Self Registration plugin is enabled.
 [INFO] Registration is closed, only administrators can add users.
 [PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
 [WARN] Host availability checking is disabled.
 [HELP] Make sure this instance is not publicly available on the internet.
 [HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
 [HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
 [PASS] Serving the compiled version of the javascript app.
 [WARN] Some email notifications are disabled by the administrator.

 JWT Authentication

 [PASS] The JWT Authentication plugin is enabled
 [PASS] The /etc/passbolt/jwt/ directory is not writable.
 [PASS] A valid JWT key pair was found

 SMTP Settings

 [PASS] The SMTP Settings plugin is enabled.
 [PASS] SMTP Settings coherent. You may send a test email to validate them.
 [PASS] The SMTP Settings source is: database.
 [WARN] The SMTP Settings plugin endpoints are enabled.
 [HELP] It is recommended to disable the plugin endpoints.
 [HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.

 [FAIL] 2 error(s) found. Hang in there!

In the test results above there are https error results, this was on purpose because I didn’t configure Nginx.

Based on the results of the health examination above, it looks normal. Then I tried testing the new Passbolt access via browser.

You can see that Passbolt is sending a verification email to the recovery email. However, after I checked the verification email, no email was sent.

After that I tried to do SMTP testing after restore. by doing the following command:

sudo -H -u www-data /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt send_test_email --recipient=sulthan@ptgusa.com"

the result is :

Debug email shell
Email configuration
Host: smtp.gmail.com
Port: 465
Username: wadaw@gmail.com
Password: *********
TLS: true
Sending email from: wadaw@gmail.com <wadaw@gmail.com>
Sending email to: sulthan@ptgusa.com
Could not send the test email.
Error: SMTP timeout.

I checked the configuration file in passbolt.php and there was nothing strange and it matched the settings in the official documentation. Is there someone who can help me?
I really really need your help.
Thanks for the attention!

I believe you might want to try 587 for the port since you have TLS set to true. Could you try that and let me know if it changes anything?

Hi Clayton,
Thank you for the help. The problem has been solved and I am very happy, thank you.