I have read intro post: About the Installation Issues category
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue
After the initial issues with the main setup & installation, I went through the healthcheck and setup wizard.
Once I got to the ‘checking status’ page (last before completion) the website refreshed and asked me to provide my email address to verify.
It’s not sending any emails and when I ran a test email using the CLI, I get the following error:
I have double checked, and confirmed with my SMTP host that the credentials are correct. What could be the issue?
I’m using a cloud flare tunnel to do the domain side of things as my Virgin broadband router won’t allow port forwarding and I don’t control what router we use as i live in rented accommodation and I’m not the landlord.
I’m pretty sure your issue is maybe this Virgin broadband router who blocks port 465/TCP.
I have this exact same issue. Passbolt passes all healthchecks but does not send emails (SMTP Timeout). I have another app running on same server with same smtp credentials and settings that is able to send emails.
The non-TLS version works fine though.