Checklist
[x] I have read intro post: About the Installation Issues category
[x] I have read the tutorials, help and searched for similar issues
[x] I provide relevant information about my server (component names and versions, etc.)
[x] I provide a copy of my logs and healthcheck
[x] I describe the steps I have taken to trouble shoot the problem
[x] I describe the steps on how to reproduce the issue
Server: Ubuntu 18.04.4 LTS
Problem: Installation terminates prematurely with the problem
usermod: user www-data is currently used by process 875
What I did:
I followed the installation tutorial and ran these commands:
wget -O passbolt-ce-installer-ubuntu-18.04.tar.gz
https://www.passbolt.com/ce/download/installers/ubuntu/latest
wget -O passbolt-installer-checksum https://www.passbolt.com/ce/download/installers/ubuntu/latest-
checksum
sha512sum -c passbolt-installer-checksum
tar -xzf passbolt-ce-installer-ubuntu-18.04.tar.gz
sudo ./passbolt_ce_ubuntu_installer.sh
- Setup MariaDB
- Configured Passbolt to be installed with Havege
- Set the hostname
- Set SSL to be configured in ‘auto’ with LetsEncrypt
After entering my email for Let’s Encrypt, I get the error:
usermod: user www-data is currently used by process 875
I’m not sure if this might be helpful but the first time I tried installing, I chose to have SSL be configured manually but changed my mind so I exited the installation with Ctrl+C. After running it again, I faced this issue.
What I tried to solve the problem:
- Killed the process
- the process just restarts itself
- Reboot
- same as above. the process just restarts itself and I find myself with the same issue
- Tried installing without Havege
- Still ends with the same error
Any help would be greatly appreciated!