After a fresh install / Config of Passbolt CE on Oracle Linux for a self hosted server,
All user Authentication attempts both for admin account and new users fails with the message :
Account recovery in a new browser /system fails with a similar error the message
healthcheck status is below
sudo -H -u nginx bash -c "/usr/share/php/passbolt/bin/cake passbolt healthcheck"
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/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
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Healthcheck shell
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Environment
[INFO] Linux oeapwdb.arcadis.com 5.15.0-304.171.4.3.el8uek.x86_64 #2 SMP Fri Jan 24 07:42:23 PST 2025 x86_64 x86_64 x86_64 GNU/Linux
[PASS] PHP version 8.1.31.
[PASS] PHP version is 8.1 or above.
[PASS] 64-bit architecture system detected.
[INFO] gpg (GnuPG) 2.2.20 / libgcrypt 1.8.5
[PASS] PCRE compiled with unicode support.
[PASS] Mbstring extension is installed.
[PASS] Intl extension is installed.
[PASS] GD or Imagick extension is installed.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory and its content are writable.
[PASS] System clock is synchronized and NTP service is active.
Config files
[PASS] The application config file is present
[PASS] The passbolt config file is present
Core config
[PASS] Cache is working.
[PASS] Debug mode is off.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://oeapwdb.arcadis.com
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.
SSL Certificate
[PASS] SSL peer certificate validates.
[PASS] Hostname is matching in SSL certificate.
[PASS] Not using a self-signed certificate.
SMTP settings
[PASS] The SMTP Settings plugin is enabled.
[PASS] SMTP Settings coherent. You may send a test email to validate them.
[PASS] The SMTP Settings source is: database.
[WARN] The SMTP Settings plugin endpoints are enabled.
[HELP] It is recommended to disable the plugin endpoints.
[HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
[HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.
[PASS] No custom SSL configuration for SMTP server.
JWT Authentication
[PASS] The JWT Authentication plugin is enabled.
[PASS] The /etc/passbolt/jwt/ directory is not writable.
[PASS] A valid JWT key pair was found.
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[PASS] The server OpenPGP key is not the default one.
[PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The server key fingerprint matches the one defined in /etc/passbolt/passbolt.php.
[PASS] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is in the keyring.
[PASS] There is a valid email id defined for the server key.
[PASS] The public key can be used to encrypt a message.
[PASS] The private key can be used to sign a message.
[PASS] The public and private keys can be used to encrypt and sign a message.
[PASS] The private key can be used to decrypt a message.
[PASS] The private key can be used to decrypt and verify a message.
[PASS] The public key can be used to verify a signature.
[PASS] The server public key format is Gopengpg compatible.
[PASS] The server private key format is Gopengpg compatible.
Application configuration
[PASS] Using latest passbolt version (4.11.0).
[PASS] Passbolt is configured to force SSL use.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[INFO] The Self Registration plugin is enabled.
[INFO] The self registration provider is: Email domain safe list.
[PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
[WARN] Host availability checking is disabled.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
[HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
[PASS] Serving the compiled version of the javascript app.
[WARN] Some email notifications are disabled by the administrator.
[PASS] The database schema is up to date.
Database
[PASS] The application is able to connect to the database
[PASS] 34 tables found.
[PASS] Some default content is present.
[PASS] No error found. Nice one, sparky!
Error Message from logs:
tail /var/log/passbolt/error.log
Client IP: 10.18.97.38
2025-02-05 04:59:35 error: The authentication failed.
2025-02-05 05:03:32 error: [Cake\Http\Exception\InternalErrorException] The authentication failed. in /usr/share/php/passbolt/src/Controller/Auth/AuthLoginController.php on line 103
Request URL: /auth/verify.json?api-version=v2
Client IP: 10.254.0.247
2025-02-05 05:03:32 error: The authentication failed.
2025-02-05 05:06:46 error: [Cake\Http\Exception\InternalErrorException] The authentication failed. in /usr/share/php/passbolt/src/Controller/Auth/AuthLoginController.php on line 103
Request URL: /auth/verify.json?api-version=v2
Client IP: 10.18.97.39
2025-02-05 05:06:46 error: The authentication failed.
Steps to reproduce
- Create a new compute on Oracle Cloud
- Follow the install steps for Passbolt CE
- Configure Digicert Signed SSL certificate
- Complete Passbolt configuration in the UI ( SSL is set to forced ).
- Configuration of First Admin user is successful.
- Error occurs: when trying to re-login after timeout or signout
- Error occurs: when new user tries to configure their account.
Checklist
I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue