[X] I have read intro post: About the Installation Issues category
[X] I have read the tutorials, help and searched for similar issues
[ ] I provide relevant information about my server (component names and versions, etc.)
[ ] I provide a copy of my logs and healthcheck
[X] I describe the steps I have taken to trouble shoot the problem
[ ] I describe the steps on how to reproduce the issue
I am trying to install a fresh passbolt-installation on a hyper-v VM, I have tried both Debian 10 and Ubuntu 18.04.
The issue is that I get this screen:
As soon as I press “next” after creating the first user in the wizard.
I cannot seem to find any /var/logs and I have tried both fresh debian and ubuntu’s.
Does anyone have any ideas on this?
Which method did you use to install passbolt? Did you use the installation scripts or did you do it manually?
I have used the scripts on both distro’s as I am not a master in linux and manually installing php and other stuff so yes - the scripts.
Do you see any information in
/logs/errors.log in on the passbolt directory in your webserver?
/var/log/nginx/error.log is empty - and it is only a default-folder in etc/nginx/sites-enabled.
Am I looking in the wrong place?
Usually the install scripts write a log on a file called install.log have you checked if there are any errors there?
There is no errors in the install.log, the only thing I could find is this:
“gpg: WARNING: unsafe permissions on homedir '/home/www-data/.gnupg”
I do not know if this is relevant.
I have just ran the scripts on debian 10 locally on a virtualbox VM and I can’t reproduce.
Have you checked if your database is populated and that you can access with the same credentials you provided during the webinstall to the database?
I figured out what was most likely wrong - I used a “-” (dash) in the database-name.
I facepalmed myselves, I should’ve known this.
Thanks for all the help everyone!
Hi…If you’re running this in a VM anyway, I’d definitely recommend switching to Linux. The application will work in any environment that runs Apache/PHP/MySQL, but some of the media processing tools we use to extract previews from uploaded images, documents and videos (ffmpeg, ghostscript) can be a little hard to set up right in a Windows environment. Just search this forum for “Windows” and you’ll find a bunch of examples :-). In most current Linux distributions you can install most of the tools needed from the package manager.