Checklist
I have read intro post: About the Installation Issues category
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue
I have restored my PostgreSQL backup in Postgres container using psql, and restored passbolt container using image backup, but after receiving the recovery URL over the email it got stuck in the download extension page loopâŚ
Hi @nik and welcome to the forum!
Please, can you provide some logs and configuration/healthcheck to check what can be failing?
Donât forget to change sensitive data
It looks like you got some issues with the GPG keys of your server.
When you said you restored the DB, did you also change anything on the server side?
under /etc/passbolt/passbolt.php you have some references to serverKey
Did you set the fingerprint in the passbolt.php?
If so, you need to precise the public and private key path corresponding to that fingerprint
Hi @nik, as Max said, I suggest you try to solve the fails on your healthcheck, especially the ones about GPG key.
You can search on the FAQ or documentation for some guides to troubleshoot or solve that
i dont have /etc/passbolt/passbolt.php inside i have /etc/passbolt/passbolt.default.php inside passbolt container.
and i havent set the fingerprint in the passbolt.default.php.
Hey @max Thank you for your support.
I ran DELETE FROM organization_settings WHERE property=âsmtpâ; query in db and restarted passbolt container, SMTP and download extension issue is solved.