[x ] I have read intro post: About the Installation Issues category
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
[x ] I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue
Server Operating System: Debian 11
Web server name and version: Nginx (unsure of version)
Database server name and version: Mysql 15.1 Distrib 10.5.19-MariaDB
PHP: version: 7.4.33
Passbolt version: 4.0.2
I have upgraded the server from the install script to the package version. Since then nobody can receive automated emails from the system (recovery emails, invite etc). The email test works fine.
Healthcheck is all PASS other than Debug turned on and these warnings:
There are a couple of other similar threads here but those solutions haven’t worked:
- I have followed all the troubleshooting options in the why are my emails not being sent article.
- I have ensured that the “When users try to recover their account, notify them.” setting is enabled in the UI
- I have removed all organisation configurations from the database, so this should be default
- The cron job is running, but the email_queue table isn’t clearing out
Some things to note, the healthcheck says that some notifications are disabled. But I assume this just means the notifications for “when password is created” and “when folder is created”.
This message appears in the UI “You seem to have Email Notification Settings defined in your passbolt.php (or via environment variables). Submitting the form will overwrite those settings with the ones you choose in the form below.” But there are no settings in passbolt.php to override this setting that I can see.