Windows Application / Something went wrong!

Hello,
I can’t use the Windows application. I get the following error.

Something went wrong!
The operation failed with the following error:

Unable to reach the server, an unexpected error occurred

My Windows application (1.3.1) and passbolt (4.9.3) versions are working in the current version.

Hello @mustafa.gul, welcome to the community!

Do you use a self-signed certificate? If so, have you take a look at our dedicated documentation?

After censoring any sensitive data, could you share the output of the status report?
sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/status-report" www-data
If you are on a RPM distribution, please replace www-data with nginx

Hello,

I applied the suggestions you sent, but the result remained the same.

root@passbolt:~# sudo su -s /bin/bash -c “/usr/share/php/passbolt/bin/status-report” www-data

 ____                  __          ____
/ __ \____  _____ ____/ /_  ____  / / /_

/ // / __ `/ / / __ / __ / / _/
/ / // ( |
) /
/ / /
/ / / /
/
/ _
,
/
//./_//__/

Open source password manager for teams

Passbolt CE 4.9.1
Cakephp 4.5.2
Linux passbolt 5.15.0-119-generic #129-Ubuntu SMP Fri Aug 2 19:25:20 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux
PHP 8.1.2-1ubuntu2.19 (cli) (built: Sep 30 2024 16:25:25) (NTS)
mysql Ver 8.0.39-0ubuntu0.22.04.1 for Linux on x86_64 ((Ubuntu))
gpg (GnuPG) 2.2.27
libgcrypt 1.9.4

 ____                  __          ____
/ __ \____  _____ ____/ /_  ____  / / /_

/ // / __ `/ / / __ / __ / / _/
/ / // ( |
) /
/ / /
/ / / /
/
/ _
,
/
//./_//__/

Open source password manager for teams

Healthcheck shell

Environment

[PASS] PHP version 8.1.2-1ubuntu2.19.
[PASS] PHP version is 8.1 or above.
[PASS] PCRE compiled with unicode support.
[PASS] Mbstring extension is installed.
[PASS] Intl extension is installed.
[PASS] GD or Imagick extension is installed.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory and its content are writable.

Config files

[PASS] The application config file is present
[PASS] The passbolt config file is present

Core config

[PASS] Cache is working.
[PASS] Debug mode is off.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://*********
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.

SSL Certificate

[PASS] SSL peer certificate validates.
[PASS] Hostname is matching in SSL certificate.
[PASS] Not using a self-signed certificate.

SMTP settings

[PASS] The SMTP Settings plugin is enabled.
[PASS] SMTP Settings coherent. You may send a test email to validate them.
[PASS] The SMTP Settings source is: database.
[WARN] The SMTP Settings plugin endpoints are enabled.
[HELP] It is recommended to disable the plugin endpoints.
[HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
[HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.
[PASS] No custom SSL configuration for SMTP server.

JWT Authentication

[PASS] The JWT Authentication plugin is enabled.
[FAIL] The /etc/passbolt/jwt/ directory should not be writable.
[HELP] You can try:
[HELP] sudo chown -Rf root:www-data /etc/passbolt/jwt/
[HELP] sudo chmod 750 /etc/passbolt/jwt/
[HELP] sudo chmod 640 /etc/passbolt/jwt/jwt.key
[HELP] sudo chmod 640 /etc/passbolt/jwt/jwt.pem
[PASS] A valid JWT key pair was found.

GPG Configuration

[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[PASS] The server OpenPGP key is not the default one.
[PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The server key fingerprint matches the one defined in /etc/passbolt/passbolt.php.
[PASS] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is in the keyring.
[PASS] There is a valid email id defined for the server key.
[PASS] The public key can be used to encrypt a message.
[PASS] The private key can be used to sign a message.
[PASS] The public and private keys can be used to encrypt and sign a message.
[PASS] The private key can be used to decrypt a message.
[PASS] The private key can be used to decrypt and verify a message.
[PASS] The public key can be used to verify a signature.
[PASS] The server public key format is Gopengpg compatible.
[PASS] The server private key format is Gopengpg compatible.

Application configuration

[PASS] Using latest passbolt version (4.9.1).
[PASS] Passbolt is configured to force SSL use.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[INFO] The Self Registration plugin is enabled.
[INFO] Registration is closed, only administrators can add users.
[PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
[WARN] Host availability checking is disabled.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
[HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
[PASS] Serving the compiled version of the javascript app.
[WARN] Some email notifications are disabled by the administrator.
[PASS] The database schema is up to date.

Database

[PASS] The application is able to connect to the database
[PASS] 31 tables found.
[PASS] Some default content is present.

[FAIL] 1 error(s) found. Hang in there!

 ____                  __          ____
/ __ \____  _____ ____/ /_  ____  / / /_

/ // / __ `/ / / __ / __ / / _/
/ / // ( |
) /
/ / /
/ / / /
/
/ _
,
/
//./_//__/

Open source password manager for teams

Cleanup shell (dry-run)

No issue found, data looks squeaky clean!

 ____                  __          ____
/ __ \____  _____ ____/ /_  ____  / / /_

/ // / __ `/ / / __ / __ / / _/
/ / // ( |
) /
/ / /
/ / / /
/
/ _
,
/
//./_//__/

Open source password manager for teams

Data check shell
[PASS] Data integrity for AuthenticationTokens.
[PASS] Can validate: 3165/3165
[PASS] Data integrity for Comments.
[PASS] Can validate: 0/0
[PASS] Data integrity for Favorites.
[PASS] Can validate: 2/2
[PASS] Data integrity for Gpgkeys.
[PASS] Can encrypt: 23/23
[PASS] Pass validation service checks: 23/23
[PASS] Entity data and armored key data matches: 23/23
[PASS] Is not expired: 23/23
[PASS] Is armored key format valid: 23/23
[PASS] Data integrity for Groups.
[PASS] Can validate: 5/5
[PASS] Data integrity for Profiles.
[PASS] Can validate: 30/30
[PASS] Data integrity for Resources.
[PASS] Can validate: 14536/14536
[PASS] Data integrity for Secrets.
[PASS] Can validate: 53944/53944
[PASS] Data integrity for Users.
[PASS] Can validate: 30/30
Client IP:
2024-10-16 00:44:33 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/query” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /query?dns=WSMBAAABAAAAAAAAB2V4YW1wbGUDY29tAAABAAE
Client IP:
2024-10-16 00:44:33 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/query” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /query
Client IP:
2024-10-16 00:44:34 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/query” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /query?name=example.com&type=A
Client IP:
2024-10-16 00:44:35 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/resolve” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /resolve?dns=TbkBAAABAAAAAAAAB2V4YW1wbGUDY29tAAABAAE
Client IP:
2024-10-16 00:44:35 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/resolve” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /resolve
Client IP:
2024-10-16 00:44:36 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/resolve” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /resolve?name=example . com&type=A
Client IP:
2024-10-16 00:44:36 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/resolve” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /resolve?dns=cYABAAABAAAAAAAAB2V4YW1wbGUDY29tAAABAAE
Client IP:
2024-10-16 00:44:36 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/resolve” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /resolve
Client IP:
2024-10-16 00:44:37 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/resolve” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /resolve?name=example . com&type=A
Client IP:
2024-10-16 00:44:37 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /
Client IP:
2024-10-16 00:44:38 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /
Client IP:
2024-10-16 00:52:05 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/admin/assets/js/views/login.js” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /admin/assets/js/views/login.js
Client IP:
2024-10-16 01:02:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/.env” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /.env
Client IP:
2024-10-16 03:16:25 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/admin/assets/js/views/login.js” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /admin/assets/js/views/login.js
Client IP:
2024-10-16 04:11:05 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/axis2/services” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /axis2/services
Client IP:
2024-10-16 04:25:28 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/cgi-bin/luci/;stok=/locale” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /cgi-bin/luci/;stok=/locale
Client IP:
2024-10-16 04:57:16 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/dns-query” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /dns-query?dns=HV4BAAABAAAAAAAABmdvb2dsZQNjb20AAAEAAQ
Client IP:
2024-10-16 05:05:23 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/dns-query” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /dns-query
Client IP:
2024-10-16 05:25:39 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/.env” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /.env
Client IP:
2024-10-16 05:25:40 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /
Client IP:
2024-10-16 05:25:50 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/baseProj/images/favicon.ico” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /baseProj/images/favicon.ico
Client IP:
2024-10-16 05:57:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/.DS_Store” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /.DS_Store
Client IP:
2024-10-16 05:57:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/login.action” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /login.action
Client IP:
2024-10-16 05:57:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching "/s/lkx//;/META-INF/maven/com.atlassian.jira/jira-webapp-dist/pom.properties" could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /s/lkx/
/;/META-INF/maven/com.atlassian.jira/jira-webapp-dist/pom.properties
Client IP:
2024-10-16 05:57:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/api/geojson” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /api/geojson?url=file:///etc/hosts
Client IP:
2024-10-16 05:57:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/idx_config” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /idx_config/
Client IP:
2024-10-16 05:57:08 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/telescope/requests” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /telescope/requests
Client IP:
2024-10-16 05:57:09 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/server-status” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /server-status
Client IP:
2024-10-16 05:57:09 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/config.json” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /config.json
Client IP:
2024-10-16 05:57:09 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/.env” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /.env
Client IP:
2024-10-16 05:57:09 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/.git/config” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /.git/config
Client IP:
2024-10-16 07:34:14 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/admin/assets/js/views/login.js” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /admin/assets/js/views/login.js
Client IP:
2024-10-16 07:37:05 error: [Cake\Routing\Exception\MissingRouteException] A route matching “/.env” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 248
Request URL: /.env
Client IP:

Hello,

Can you check and get back to me?

A new debug tools has been released to support this kind of use case : See the release download.

Is it possible for you to download it and check if you have any error on the devtools ?

Thanks in advance