Checklist
I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue
Running passbolt 5.11.0-1-ce-non-root with mariadb 12.2.2 with docker on Truenas Scale 25.04.
I access the server remotely using a private Tailscale mesh. The Tailscale node on the server is on another Docker container configured to mount the host network directly.
Following installation steps provided in the app install section for Truenas, I generated a certificate for passbolt and set it up via the browser extension for Firefox. Afterwards, I had a little trouble getting the phone app to connect but I eventually figured out that I needed to establish trust on my phone and laptop for the CA that Truenas had used to sign the SSL certs it had generated. The transition from my previous password manager went smoothly without any further issues and Passbolt has been working well for several weeks. Just yesterday, I attempted to use the Firefox extension to fill a password. I entered my passphrase, only for it to error with the message “The route /auth/login is not permitted with JWT authentication.” The phone app still works without any issues.
Provided below is the healthcheck output.
I have performed several google searches and searched on this forum and found very little directly relating to this problem. I’m not sure what could have occurred to cause this and any insights or suggestions would be greatly appreciated.
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
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Healthcheck shell
If you want to have more information about the different checks, please take a look at the documentation: https://www.passbolt.com/docs/admin/server-maintenance/passbolt-api-status/......
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Environment
[INFO] Linux e16d89bd6ba2 6.12.15-production+truenas #1 SMP PREEMPT_DYNAMIC Wed Oct 29 14:40:06 UTC 2025 x86_64 GNU/Linux
[PASS] PHP version 8.4.16.
[PASS] PHP version is 8.2 or above.
[PASS] 64-bit architecture system detected.
[INFO] gpg (GnuPG) 2.4.7 / libgcrypt 1.11.0
[PASS] PCRE compiled with unicode support.
[PASS] Mbstring extension is installed.
[PASS] Intl extension is installed.
[PASS] GD or Imagick extension is installed.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory /var/log/passbolt/ and its content are writable.
[WARN] System clock and NTP service information cannot be found.
[HELP] See `timedatectl | grep -i -A 1 clock`. More information: https://www.passbolt.com/docs/hosting/configure/ntp/
Config files
[PASS] The application config file is present
[WARN] The passbolt config file is missing in /etc/passbolt/
[HELP] Copy /etc/passbolt/passbolt.default.php to /etc/passbolt/passbolt.php
[HELP] The passbolt config file is not required if passbolt is configured with environment variables
Core config
[PASS] Cache is working.
[PASS] Debug mode is off.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://crisp-drain:30097
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.
SSL Certificate
[WARN] SSL peer certificate does not validate.
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate
[WARN] Hostname does not match when validating certificates.
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate
[WARN] Using a self-signed certificate.
[HELP] Check https://help.passbolt.com/faq/hosting/troubleshoot-ssl
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate
SMTP settings
[PASS] The SMTP Settings plugin is enabled.
[PASS] SMTP Settings coherent. You may send a test email to validate them.
[WARN] The SMTP Settings source is: env variables.
[HELP] It is recommended to set the SMTP Settings in the database through the administration section.
[WARN] The SMTP Settings plugin endpoints are enabled.
[HELP] It is recommended to disable the plugin endpoints.
[HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
[HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.
[PASS] No custom SSL configuration for SMTP server.
JWT Authentication
[PASS] The JWT Authentication plugin is enabled.
[FAIL] The /etc/passbolt/jwt/ directory should not be writable.
[HELP] You can try:
[HELP] sudo chown -Rf root:www-data /etc/passbolt/jwt/
[HELP] sudo chmod 750 /etc/passbolt/jwt/
[HELP] sudo chmod 640 /etc/passbolt/jwt/jwt.key
[HELP] sudo chmod 640 /etc/passbolt/jwt/jwt.pem
[PASS] A valid JWT key pair was found.
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[FAIL] The server OpenPGP key is not set.
[HELP] Create a key, export it and add the fingerprint to /etc/passbolt/passbolt.php
[HELP] See. https://www.passbolt.com/help/tech/install#toc_gpg
[PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
[FAIL] The server key fingerprint doesn't match the one defined in /etc/passbolt/passbolt.php.
[HELP] Double check the key fingerprint, example:
[HELP] sudo su -s /bin/bash -c "gpg --list-keys --fingerprint --home /var/lib/passbolt/.gnupg" www-data | grep -i -B 2 'SERVER_KEY_EMAIL'
[HELP] SERVER_KEY_EMAIL: The email you used when you generated the server key.
[HELP] See. https://www.passbolt.com/help/tech/install#toc_gpg
[FAIL] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is not in the keyring
[HELP] Import the private server key in the keyring of the webserver user.
[HELP] you can try:
[HELP] sudo su -s /bin/bash -c "gpg --home /var/lib/passbolt/.gnupg --import /etc/passbolt/gpg/serverkey_private.asc" www-data
[FAIL] The server key does not have a valid email id.
[HELP] Edit or generate another key with a valid email id.
[FAIL] The private key cannot be used to decrypt a message
[FAIL] The private key cannot be used to decrypt and verify a message
[FAIL] The public key cannot be used to verify a signature.
Application configuration
[PASS] Using latest passbolt version (5.11.0).
[FAIL] Passbolt is not configured to force SSL use.
[HELP] Set passbolt.ssl.force to true in /etc/passbolt/passbolt.php.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[INFO] The Self Registration plugin is enabled.
[INFO] Registration is closed, only administrators can add users.
[PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
[WARN] Host availability checking is disabled.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
[HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
[PASS] Serving the compiled version of the javascript app.
[WARN] Some email notifications are disabled by the administrator.
[PASS] The database schema is up to date.
Database
[PASS] The application is able to connect to the database
[PASS] 35 tables found.
[PASS] Some default content is present.
[PASS] The database version is supported.
Metadata
[FAIL] Unable to decrypt the metadata private key data. The config for the server private key fingerprint is not available or incomplete.
[PASS] Active metadata key found or not required.
[PASS] The server has access to the metadata keys or does not require access to it.
[FAIL] The server metadata private key is not valid. Unable to decrypt the metadata private key (id: 64e15f3f-f187-433a-a728-a07937957cd8) data. The config for the server private key fingerprint is not available or incomplete.
[FAIL] 11 error(s) found. Hang in there!