Checklist
[ x] I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
[ x] I have read the tutorials, help and searched for similar issues
[ x] I provide relevant information about my server (component names and versions, etc.)
[ x] I provide a copy of my logs and healthcheck
[ x] I describe the steps I have taken to trouble shoot the problem
[ x] I describe the steps on how to reproduce the issue
Hi team,
I recently upgraded Passbolt to the latest Docker version.
As part of the process, I restored the database into a new Docker volume to keep the data.
After the migration, I noticed a strange behavior:
Whenever I go to “Users” → “Manage users & groups”, the page starts loading but never finishes.
During this time, the entire Passbolt web interface becomes unresponsive — I can’t navigate anywhere else, and it feels like the system hangs.
After a few minutes, the interface recovers and becomes usable again.
This problem did not happen in the old environment (the previous container and database worked normally).
Details of my setup:
- Passbolt Community Edition (latest Docker image)
- MariaDB database
- Environment variables configured in
.envfile - Using Gmail SMTP for email delivery
What I already tried:
- Restarting the container
- Clearing browser cache / trying different browsers
- Checking container logs (didn’t see obvious errors)
Symptoms:
- Click on “Manage users & groups”
- Loading spinner keeps spinning
- System becomes slow / almost hangs
- After some time, it recovers and becomes usable again
Has anyone else faced this after upgrading and restoring the database?
Any suggestions on what might cause this or how to debug?
Thanks a lot! 
Here a copy of my healthcheck:
Environment
[INFO] Linux 8da35bf40f3f 5.15.0-134-generic #145-Ubuntu SMP Wed Feb 12 20:08:39 UTC 2025 x86_64 GNU/Linux
[PASS] PHP version 8.2.28.
[PASS] PHP version is 8.2 or above.
[PASS] 64-bit architecture system detected.
[INFO] gpg (GnuPG) 2.2.40 / libgcrypt 1.10.1
[PASS] PCRE compiled with unicode support.
[PASS] Mbstring extension is installed.
[PASS] Intl extension is installed.
[PASS] GD or Imagick extension is installed.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory and its content are writable.
[WARN] System clock and NTP service information cannot be found.
[HELP] See `timedatectl | grep -i -A 1 clock`. More information: https://www.passbolt.com/docs/hosting/configure/ntp/
Config files
[PASS] The application config file is present
[WARN] The passbolt config file is missing in /etc/passbolt/
[HELP] Copy /etc/passbolt/passbolt.default.php to /etc/passbolt/passbolt.php
[HELP] The passbolt config file is not required if passbolt is configured with environment variables
Core config
[PASS] Cache is working.
[PASS] Debug mode is off.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://192.168.1.239:8888
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.
SSL Certificate
[WARN] SSL peer certificate does not validate.
[HELP] cURL Error (60) SSL certificate problem: self-signed certificate
[WARN] Hostname does not match when validating certificates.
[HELP] cURL Error (60) SSL certificate problem: self-signed certificate
[WARN] Using a self-signed certificate.
[HELP] Check https://help.passbolt.com/faq/hosting/troubleshoot-ssl
[HELP] cURL Error (60) SSL certificate problem: self-signed certificate
SMTP settings
[PASS] The SMTP Settings plugin is enabled.
[PASS] SMTP Settings coherent. You may send a test email to validate them.
[WARN] The SMTP Settings source is: env variables.
[HELP] It is recommended to set the SMTP Settings in the database through the administration section.
[WARN] The SMTP Settings plugin endpoints are enabled.
[HELP] It is recommended to disable the plugin endpoints.
[HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
[HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.
[PASS] No custom SSL configuration for SMTP server.
JWT Authentication
[PASS] The JWT Authentication plugin is enabled.
[PASS] The /etc/passbolt/jwt/ directory is not writable.
[FAIL] A valid JWT key pair is missing.
[HELP] Run the create JWT keys script to create a valid JWT secret and public key pair:
[HELP] sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt create_jwt_keys" www-data
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[FAIL] The server OpenPGP key is not set.
[HELP] Create a key, export it and add the fingerprint to /etc/passbolt/passbolt.php
[HELP] See. https://www.passbolt.com/help/tech/install#toc_gpg
[PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
[PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
[FAIL] The server key fingerprint doesn't match the one defined in /etc/passbolt/passbolt.php.
[HELP] Double check the key fingerprint, example:
[HELP] sudo su -s /bin/bash -c "gpg --list-keys --fingerprint --home /var/lib/passbolt/.gnupg" www-data | grep -i -B 2 'SERVER_KEY_EMAIL'
[HELP] SERVER_KEY_EMAIL: The email you used when you generated the server key.
[HELP] See. https://www.passbolt.com/help/tech/install#toc_gpg
[FAIL] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is not in the keyring
[HELP] Import the private server key in the keyring of the webserver user.
[HELP] you can try:
[HELP] sudo su -s /bin/bash -c "gpg --home /var/lib/passbolt/.gnupg --import /etc/passbolt/gpg/serverkey_private.asc" www-data
[FAIL] The server key does not have a valid email id.
[HELP] Edit or generate another key with a valid email id.
[FAIL] The private key cannot be used to decrypt a message
[FAIL] The private key cannot be used to decrypt and verify a message
[FAIL] The public key cannot be used to verify a signature.
Application configuration
[PASS] Using latest passbolt version (5.2.0).
[FAIL] Passbolt is not configured to force SSL use.
[HELP] Set passbolt.ssl.force to true in /etc/passbolt/passbolt.php.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[INFO] The Self Registration plugin is enabled.
[INFO] Registration is closed, only administrators can add users.
[PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php.
[WARN] Host availability checking is disabled.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
[HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
[PASS] Serving the compiled version of the javascript app.
[WARN] Some email notifications are disabled by the administrator.
[PASS] The database schema is up to date.
Database
[PASS] The application is able to connect to the database
[PASS] 34 tables found.
[PASS] Some default content is present.
Metadata
[PASS] The server is able to decrypt the metadata private key.
[FAIL] 9 error(s) found. Hang in there!
The error looks like this:
