Thank you for being a paying customer. You are always welcome to send support requests to email@example.com and we are happy to provide you service or answers to your questions.
My response was hopefully aligned with our Code of Conduct for all users which includes:
- Be Respectful
- Be Transparent (which encourages a rationale and not just an answer)
I can specifically answer the question you only just now posed, by pointing out we have a Backlog section in the forum which allows users to discuss and request features they would like but which do not exist. As you have posted in the Customization Issues section, it should be appropriate to discuss here any modifications related to a user’s scenario.
I know we have helped you in the past, and I’m sorry that we don’t have the feature you hoped we already had. But we welcome your suggestion for a change if you are wanting to make your vote known in the Backlog section. It’s how we consider what matters to user, and I would encourage you to post there.