Self-registration not working

Installation Issues
1

Checklist
I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue

Hello,

We have enabled self-registration and specified 2 domains but none work.

We tried deactivating/reactivating the self-registration, restarting passbolt’s docker.

We keep having this error message :

“Access to this service requires an invitation.

This email is not associated with any approved users on this domain. Please contact your administrator to request an invitation link.”

We use the CE, version 5.9.0.

2

G’day Sam.

Have you tried running a status check or a health check to see if there’s an obvious misconfiguration?

  • Troubleshooting Docker https://www.passbolt.com/docs/hosting/troubleshooting/docker/

  • Make sure the APP_FULL_BASE_URL environment variable in your docker-compose matches exactly the URL you’re accessing in the browser (protocol, domain, and port).

  • When adding domains in Administration > Self Registration, enter just the domain portion (e.g. example.com), not full email addresses or wildcards.

If you can share a redacted output from your healthcheck we can take a look for any obvious issues.

Cheers

Gareth

3

Hello Gareth, thanks for your reply.

We just solved it, it was an issue with the reserve proxy.

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