Set up of Passbolt VM/OVA failing certificate setup


I am trying to set up the Passbolt VM/OVA appliance for the first time but cannot get past the SSL certificate setup. I am using auto mode and have a DNS A record setup for the appliance. I have set up FW rules to allow the LetEncrypt server to connect back to to the appliance and I can see healthy TCP communications on the firewall when I begin the SSL setup process. However it fails with the following error:

Failed authorization procedure. (http-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Invalid response from http:/ []: “\r\n404 Not Found\r\n<body bgcolor=“white”>\r\n

404 Not Found


  • The following errors were reported by the server:

    Type: unauthorized
    Detail: Invalid response from
    []: “\r\n404 Not
    Found\r\n<body bgcolor=“white”>\r\n

    Not Found


    To fix these errors, please make sure that your domain name was
    entered correctly and the DNS A/AAAA record(s) for that domain
    contain(s) the right IP address.

  • Your account credentials have been saved in your Certbot
    configuration directory at /etc/letsencrypt. You should make a
    secure backup of this folder now. This configuration directory will
    also contain certificates and private keys obtained by Certbot so
    making regular backups of this folder is ideal.
    WARNING: Unable to setup SSL using lets encrypt. Please check the install.log

This seems to be an issue with permissions or the directly the LetsEncrypt server is trying to access.

I purchased the licence to Passbolt so I could run the VM/OVA and make the setup process as simple as possible so I am disappointed the initial setup is having issues such as this. If anyone can assist I would appreciate it. I should also mention that I have changed the IP/URL in the errors above as I did not want these details posted permanently on a publicly accessible website. I hope this doesn’t prevent someone assisting.


Hi @veedub,

Sorry to hear you having problems with the vm appliance. Could you resend this information to so we can continue the conversation in a less public channel?

Thanks, I have just forwarded the details to the support email address.

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