SMTP server did not accept the password

Installation Issues
1

Hi, I’m using a Docker setup, but recently my emails are not getting sent. When I try to send a test email I keep getting this error:

Email configuration

Host: email-smtp.us-west-2.amazonaws.com
Port: 587
Username: USERNAME
Password: *****
TLS: true

Sending email from: noreply@TEST.com.br
Sending email to: TEST@TEST.com.br

Trace
[220] email-smtp.amazonaws.com ESMTP SimpleEmailService-d-ASASASAS ASASASAS

EHLO localhost
[250] email-smtp.amazonaws.com
[250] 8BITMIME
[250] STARTTLS
[250] AUTH PLAIN LOGIN
[250] Ok

STARTTLS
[220] Ready to start TLS
EHLO localhost
[250] email-smtp.amazonaws.com
[250] 8BITMIME
[250] STARTTLS
[250] AUTH PLAIN LOGIN
[250] Ok
AUTH LOGIN
[334] ASASASASASA
*
[334] ASASASASASA
A test email could not be sent.
Error: SMTP server did not accept the password.

I am sure the password is correct and I am using an SES email service. My environment variables are something like that

DEBUG=false
PASSBOLT_SSL_FORCE=true
PASSBOLT_REGISTRATION_PUBLIC=false
EMAIL_DEFAULT_FROM=noreply@TEST.com.br
EMAIL_TRANSPORT_DEFAULT_HOST=email-smtp.us-west-2.amazonaws.com
EMAIL_TRANSPORT_DEFAULT_PORT=587
EMAIL_TRANSPORT_DEFAULT_USERNAME=USERNAME
EMAIL_TRANSPORT_DEFAULT_PASSWORD=PASSWORD
EMAIL_TRANSPORT_DEFAULT_TLS=true

I’ll be very grateful if somebody can help me with this

2

Hello @Elias,

In your message you say that “… but recently my emails are not getting sent.”. Do you mean that it used to work but it doesn’t anymore ? If yes, what did you changed in your configuration/installation between the moment it was working and now ? This could helps us to understand what’s happening.

Also could you please give us more details about your configuration like, are you using an integration of Amazon SES with Postfix ? Are you using TLS or SSL encryption ? Did you use any specific documentation to configure your email setup that I could use to reproduce your issue ?

Cheers.