Unable to complete system setup

Installation Issues
1

Greetings!
I install passbolt in the console, then go to the browser.
I configure all fields (I check the mail, the letter arrives).
When I press the button to apply the settings made, the “circle” turns endlessly, I waited for several hours. I tried it on two different systems: Ubuntu server 22.04; CentOS 7 (7.9…).
When I click on the button where the circle is spinning, I go to the page to restore my account, enter my username (specified when filling in the parameters). The system writes that it has sent a recovery link to the mail, but nothing comes to the mail… Let me remind you that when specifying the settings of the mail server, I checked, test emails are coming.

I have already installed Passbolt before and there were no such problems. I don’t know where else to look.
Help me figure it out, please.

2

Hi @Mr.Toad Can you provide errors from the logs or a healthcheck?

What are the specs for the machine on which you are installing? Were there any warnings during the package install process (console)?

3

Hi @garrett!
Deploying on a Hyper-V virtual machine.
By errors:
cat /var/log/passbolt/error.log

2023-04-08 12:30:32 error: [Cake\Routing\Exception\MissingRouteException] A route matching "/robots.txt" could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 197
Request URL: /robots.txt
Client IP: 172.23.11.5

cat /var/log/passbolt/debug.log

2023-04-07 11:03:22 info: SMTP Settings were detected in env.

My installation stops at the penultimate point (the wheel turns)

4

This does occasionally happen. It’s not a specific problem and it’s unexpected. That normally means you should attempt a fresh install. In the past we’ve troubleshooted endlessly but it’s not successful.

If you have already done a fresh install, then it can sometimes mean there are not enough resources. Encryption is a very tasking to the install and to the app in general.

What resources have you allocated to the VM? Also have you installed haveged?

5

Do you think haveged will help?
After all, I did the installation on two different systems (Centos 7 and Ubuntu 22.04, in Ubuntu 2 times)

6

I’ll try to put it on Ubuntu 20.04.

7

haveged way originally designed to produce additional entropy. These days it shouldn’t be needed on new kernels but when running a VM the resources allocated to it are variable and access to raw hardware is different.

How much RAM did you allocate? What kind of CPU did you allocate ( to the VM) ?

Of its not working with either OS, it might be the lack of sufficient resources. Any errors is the system logs of the VM?

8

2 CPU, 4 Gb RAM.
I removed the old OS on a virtual machine and installed a new one with Ubuntu 20.04

9

Try again with haveged installed and see if it makes any difference.

10

Before installation, I checked if haveged is installed in the system

11

I saw somewhere that PASSBOOK does not work with PHP 7.4. Maybe the information is outdated, but just in case I want to clarify. Does PASSBOLT work with this version of PHP?

12

PHP7.3 or higher are the requirements. Works with version 8 as well.

13

Снимок экрана в 2023-04-08 21-31-54
Снимок экрана в 2023-04-08 21-31-54817×555 20.2 KB

That’s how it turns out.Spin endlessly…

14

Maybe it’s Hyper-V?
There were no problems on VMware.

15

Found this, I think you are right, but I’m not sure we know why.

16

Hello,
I tried it today to install on a Synology NAS and I had the same error.
It doesn’t matter if I user Ubuntu 22.04 or 20.04.
Now I tried it with Virtual Box on my laptop and the installation completed.
The next I try, is to export from Virtual Box and import on the Synolog NAS.
Sylvie

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17

Thanks @Sylvie68 for the additional symptom report and details.

The team is mostly out this weekend. I am noting this to @remy for when they return so someone can maybe speak to what requirement may not be met at this point in the installation process.

18

OK, Thanks @garrett!

1 Like