Since today i got this message and can’t use Passbolt Pro anymore:
Could not verify server key. Unable to encrypt the verify token. Error encrypting message: Could not find valid key packet for encryption in key XXXXXXXXXX
The gpg key was expired. I followed this thread and i set the expire date to never via this tutorial.
When i try to recover my account i get this message: This key doesn’t match any account.
Thanks for help.
what i have done:
delete the passbolt plugin in firefox and reinstall
try to recover with an fresh browser on an vm
both didn’t work.
Now the healtcheck says:
[FAIL] The server public key defined in the config/passbolt.php (or environment variables) is not in the keyring
i tried this:
rm -fr /var/www/.gnpg
and then
sudo su -s /bin/bash -c /gpg–import /var/www/passbolt/config/gpg/serverkey_private.asc" www-data
thx, i checked this but it was only a copy&paste mistake here in the forum. I used on the server sudo su -s /bin/bash -c /gpg–import /var/www/passbolt/config/gpg/serverkey_private.asc" www-data
and it’s not working.
I believe the error message is after the app compares the fingerprint of the keys in the keyring with the fingerprint of the key noted in the config file (or environment variables for docker).
unfortunately the Passbolt team did not respond to my request by email. All attempts to renew the expired gpg key have failed. Really stupid that all backups do not help in this case.
Therefore, I am no longer sure whether I can restore my over 1000 passwords at all and now I have to work with a 4 week old Keepass Backup.
@Holla_Die_Waldfee we didn’t receive any email from you on support. Can you forward your email at contact@passbolt.com along with your passbolt customer id (if any). We can schedule a support call with you to get you sorted out.