Hi @rxthexletter I just went through the issues of embedded images vs linked images with another organization last spring and the issue comes down to security measures that most users have in place with their emails clients. Most clients have a “Do not show images” option which then provides a button to “show images” when desired in any particular email. For Gmail: Turn images on or off in Gmail - Computer - Gmail Help
You are describing your problem exists in Gmail - are you saying that there is no way to view the images in the email even when clicking “Display Images”?
That is the exact scenario I am describing. And having that option on doesn’t change it. Even switching it to prompt the user for an action does not change the result.
My next step personally was to edit the options for google image proxy from the admin panel. It says it can take up to 24 hours to complete so I will update accordingly. If this fixes the problem, it will be a useful entry for sure.
Good News! I had success with whitelisting the URL in my Google Admin settings! As a warning, the message said “it can take up to 24 hours.” However it actually took a couple days. (I wouldn’t assume Business days mattered, but maybe?)
Here is what I did:
Right-clicked the broken image link, copied it, and pasted into a notepad doc to find out its path.
Removed all of the extra bits added by Google.
(For me, I wanted all from passbolt to be allowed, but if you wanted to limit it, you could use the specific URL)