Images are not displayed in emails

Installation Issues
1

I am receiving email notifications but images are not displaying.
if I navigate to https://baseURL/img/logo/logo.png i can see the image the same if I go to
https://baseURL/img/avatar/user.png

PB_notification_problem

2

What client are you using to read your email ?
Is your passbolt instance access restricted by a VPN ?

3

I tried in Outlook 2013 and in the iPhone mail client, no VPN

4

Seems related to https://support.microsoft.com/en-us/help/3096277/the-linked-image-cannot-be-displayed-error-in-an-outlook-email-message

5

already tried that.
the only place i could see the images is via OWA

PB_notification_problem1
PB_notification_problem1.jpg1040×85 34.4 KB

6

I am trying to edit the notification code so the images get embeded instead on linked but I really dont know much of PHP
PB_notification_problem2

7

Maybe you use a self sign certificates and email clients do not like it?

You can open a feature request for this. It’s basically replacing the url with base64 encoded content of the image file. We can do a view helper to make sure the behavior is the same in all emails rather than just this one above.

8

It could be a mix from various things i tried, like

  1. I removed the registry key BlockHTTPimages
  2. import and trust the site self sign certificate into my certificate store
  3. re-enable and disable the setting “disable the Internet Explorer Security setting Do not save encrypted pages to disk.”
  4. reboot Outlook
    voila all the images appears in the notifications. :man_shrugging:
9

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