Search password not working

Installation Issues
1

Hello,

After the Crhome extension updated to version 2.9.0, the password search bar stopped working.
The server is on version 4.8.0 in a container within a k8s cluster.

Yesterday, it was functional in the previous version. And for some colleagues whose extension has not been updated, it is also functional.

Is it possible to downgrade?

Thank you.

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2

Hello @rafael.silva!

Thank you for your feedback. We are currently investigating to try to reproduce the issue (so far, we can’t, but we’ll keep you updated).

Meanwhile, is it possible for you to see if you find any errors in the console of your browser? That would greatly help to see what could be the problem here.

To do so, you can go on your resource workspace of your Passbolt account and:

  • right click on the page
  • click on “inspect” in the the opening contextual menu
  • in the opening window, click on the “console” tab if not selected already
  • then copy paste the content of it.
3

Hello @Steph

When loading the page, no erros are displayed, but when using the search, this error is displayed:
image

Thank you.

4

Thanks a lot @rafael.silva, this was one of our doubt. We are trying to reproduce this situation.

This error shows most probably that you have an integrity problem in your database.
To fix this integrity issue, you can run a cleanup command on your server.

For instance, if you can connect on your Passbolt instance via SSH and then run the DB cleanup command:

sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt cleanup" www-data

But first, you could also do a dump of your database in case of:

sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt mysql_export" www-data

Those are commands that are the most likely the one for you, however it depends on the way your Passbolt instance has been installed and on which OS.
The path /usr/share/php/passbolt could be /var/www/passbolt if it has been installed directly from the source and the user www-data could be nginx instead on some OS.

Also for your information, we are currently preparing a hotfix for the problem you found.

5

We can reproduce the problem, a fix has been found and an hotfix release will be published soon.
We’ll keep you update with any news on that.

3 Likes
6

A beta version has been published and is available here. You can test it if you wish (please notice that from the browser point of view, it’s like another extension and you will need to download it and set up your account on it like if you were installing the extension on a new browser of profile).
The production version should be there soon even though I can’t give precise ETA as it depends on the Chrome WebStore and not on us.

[EDIT]

@rafael.silva, it’s update time :smiley:! A new version (4.9.1) with the hotfix is available.
You can wait for your browser to decide when to update it automatically or you can ask for manual update in the extension panel (developer mode has to be activated first to see the update button). If you run the manual update, you might need to sign-out and sign-in again on your account.

Once updated on your machine, could you confirm you don’t have the issue anymore please?

2 Likes
7

Hi @Steph
Chrome updated automatically and everything is working now.

Thank you!

2 Likes
9

Sorry, i am updating first. Missed that comment!

10

Hi @Steph, so this update has fixed the search which is great however it seems the sending of emails to new users is still not working. Is there anything you can suggest to help with this?

11

Hello @singe19,

I’m closing this ticket as the issue has been addressed.

Please open another ticket to discuss the email issue.

1 Like