Button "send test email" unclickable

Installation Issues
1

Hi fellas, didi you got this already?
the buton to test smtp server is disable like, missing something…
i am unable to login on my account on other browsers, because, passbolt only sent email auth once a time.

i am getting an issue with smtp autentications

first email send (after installation) works and i have access trough firefox browser extention.
and i am able to login by firefox.

when i tried to make the same on chrome, when it ask the email, email not comes…

smtp test is disable
emails not comes

passbolt 3.8.3
almalinux 9

2

I found more news…

after changing the email, the button to save and test become available.
so i change the email and press to test and pass, email came.

but when i try to authenticate on browser, no success…
sending to same email used on test

when i test by ssh using
sudo -H -u www-data bash -c “/usr/share/php/passbolt/bin/cake passbolt send_test_email --myemail@gmail.com”

i got this error:
sudo: error initializing audit plugin sudoers_audit
but the test inside of app, wtill works

3

Hey @brazzuca have you taken a look at the help page for common reasons emails aren’t sending? If the test email is sending but the others aren’t you might not have the cronjob running.

4

Hi clayton, thank you for the tip

when i run → sudo systemctl status crond.service
i got

Loaded: loaded (/usr/lib/systemd/system/crond.service; enabled; vendor preset: enabled)
     Active: active (running) since Tue 2023-01-10 18:23:59 -03; 15h ago
   Main PID: 1286 (crond)
      Tasks: 1 (limit: 11067)
     Memory: 1.8M
        CPU: 961ms
     CGroup: /system.slice/crond.service
             └─1286 /usr/sbin/crond -n

Jan 11 09:57:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 09:58:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 09:59:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 10:00:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 10:01:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 10:01:01 admin.passbolt.com CROND[40029]: (root) CMD (run-parts /etc/cron.hourly)
Jan 11 10:02:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 10:03:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 10:04:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)
Jan 11 10:05:01 admin.passbolt.com crond[1286]: (www-data) ERROR (getpwnam() failed - user unknown)

do you know how to solve this?
thanks again

5

Does this help? shell - "getpwnam() failed" in /bin/sh only when called from cron - Stack Overflow

Regarding cron file in cron.d folder and the user flag.

6

Hi yes, thanks.

i edited this file
vi /etc/cron.d/passbolt-ce-server

remove the “www-data” and replace to “root”, saved the file
than restarted the service

sudo systemctl restart crond.service

Now cron is working, and sending emails

thank you again

2 Likes
7

Hi @brazzuca,

Did you installed passbolt with the package (dnf install passbolt-ce-server)?

If yes, you shouldn’t have www-data user in the cron job as this user doesn’t exist in almalinux.
Using root is a bad idea as you will introduce mess in your passbolt cache folder.

You should use nginx user and clear passbolt cache:

sudo -H -u nginx bash -c “/usr/share/php/passbolt/bin/cake passbolt cache clear_all"

Best,