Can no longer login

Hi guys, i have installed a passbolt instance on debian 11 following the guide provided, i had it off as it lacks TOTP feature for websites 2FA, today i revisit it and fire up, however when i enter my passbolt domain name is asking to enter email, which i enter but it wont sent anything, I remember setting smtp on it but somehow is not sending anything, also when trying to login with the google chrome extension, after entering the Passphrase, it just keep spinning and nothing happen. Can you guys guide me how to recover this up.

Hello @shootify,

I could give a workaround to get the recovery email but since you are also having problems after entering your passphrase on chrome, please run a status-report so we can sort out any of those issues first
su -s /bin/bash -c "/usr/share/php/passbolt/bin/status-report" www-data
Also, have you updated it last time you turning it back on?

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 Open source password manager for teams
-------------------------------------------------------------------------------
Passbolt CE 3.12.0
Cakephp 4.3.11
Linux vault 5.10.0-21-amd64 #1 SMP Debian 5.10.162-1 (2023-01-21) x86_64 GNU/Linux
PHP 7.4.33 (cli) (built: Feb 22 2023 20:07:47) ( NTS )
mysql  Ver 15.1 Distrib 10.5.18-MariaDB, for debian-linux-gnu (x86_64) using  EditLine wrapper
gpg (GnuPG) 2.2.27
libgcrypt 1.8.8
 ERROR: /usr/share/php/passbolt/bin/utils.sh: line 64: composer: command not found

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 Open source password manager for teams
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 Healthcheck shell         
-------------------------------------------------------------------------------

 Environment

 [PASS] PHP version 7.4.33.
 [PASS] PCRE compiled with unicode support.
 [PASS] The temporary directory and its content are writable and not executable.
 [PASS] The logs directory and its content are writable.
 [PASS] GD or Imagick extension is installed.
 [PASS] Intl extension is installed.
 [PASS] Mbstring extension is installed.

 Config files

 [PASS] The application config file is present
 [PASS] The passbolt config file is present

 Core config

 [PASS] Debug mode is off.
 [PASS] Cache is working.
 [PASS] Unique value set for security.salt
 [PASS] Full base url is set to 
 [FAIL] App.fullBaseUrl does not validate. .
 [HELP] Edit App.fullBaseUrl in /etc/passbolt/passbolt.php
 [HELP] Select a valid domain name as defined by section 2.3.1 of http://www.ietf.org/rfc/rfc1035.txt
 [FAIL] Could not reach the /healthcheck/status with the url specified in App.fullBaseUrl
 [HELP] Check that the domain name is correct in /etc/passbolt/passbolt.php
 [HELP] Check the network settings

 SSL Certificate

 [FAIL] SSL peer certificate does not validate
 [FAIL] Hostname does not match when validating certificates.
 [WARN] Using a self-signed certificate
 [HELP] Check https://help.passbolt.com/faq/hosting/troubleshoot-ssl
 [HELP] The source URI string appears to be malformed

 Database

 [PASS] The application is able to connect to the database
 [PASS] 30 tables found
 [PASS] Some default content is present
 [PASS] The database schema up to date.

 GPG Configuration

 [PASS] PHP GPG Module is installed and loaded.
 [PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
 [PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
 [PASS] The server OpenPGP key is not the default one
 [PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable.
 [PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable.
 [PASS] The server key fingerprint matches the one defined in /etc/passbolt/passbolt.php.
 [PASS] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is in the keyring.
 [PASS] There is a valid email id defined for the server key.
 [PASS] The public key can be used to encrypt a message.
 [PASS] The private key can be used to sign a message.
 [PASS] The public and private keys can be used to encrypt and sign a message.
 [PASS] The private key can be used to decrypt a message.
 [PASS] The private key can be used to decrypt and verify a message.
 [PASS] The public key can be used to verify a signature.
 [PASS] The server public key format is Gopengpg compatible.
 [PASS] The server private key format is Gopengpg compatible.

 Application configuration

 [PASS] Using latest passbolt version (3.12.0).
 [FAIL] Passbolt is not configured to force SSL use.
 [HELP] Set passbolt.ssl.force to true in /etc/passbolt/passbolt.php.
 [FAIL] App.fullBaseUrl is not set to HTTPS.
 [HELP] Check App.fullBaseUrl url scheme in /etc/passbolt/passbolt.php.
 [PASS] Selenium API endpoints are disabled.
 [PASS] Search engine robots are told not to index content.
 [INFO] The Self Registration plugin is enabled.
 [INFO] Registration is closed, only administrators can add users.
 [WARN] The deprecated self registration public setting was found in /etc/passbolt/passbolt.php.
 [HELP] You may remove the "passbolt.registration.public" setting.
 [WARN] Host availability checking is disabled.
 [HELP] Make sure this instance is not publicly available on the internet.
 [HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true.
 [HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php.
 [PASS] Serving the compiled version of the javascript app.
 [WARN] Some email notifications are disabled by the administrator.

 JWT Authentication

 [PASS] The JWT Authentication plugin is enabled
 [PASS] The /etc/passbolt/jwt/ directory is not writable.
 [PASS] A valid JWT key pair was found

 SMTP Settings

 [PASS] The SMTP Settings plugin is enabled.
 [PASS] SMTP Settings coherent. You may send a test email to validate them.
 [PASS] The SMTP Settings source is: database.
 [WARN] The SMTP Settings plugin endpoints are enabled.
 [HELP] It is recommended to disable the plugin endpoints.
 [HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true.
 [HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php.

 [FAIL] 6 error(s) found. Hang in there!


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 Open source password manager for teams
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 Cleanup shell (dry-run)
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No issue found, data looks squeaky clean!

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  / ____/ /_/ (__  |__  ) /_/ / /_/ / / /    
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 Open source password manager for teams
-------------------------------------------------------------------------------
Data check shell
[PASS] Data integrity for AuthenticationTokens.
  [PASS] Can validate: 15/15
[PASS] Data integrity for Comments.
  [PASS] Can validate: 0/0
[PASS] Data integrity for Favorites.
  [PASS] Can validate: 0/0
[PASS] Data integrity for Gpgkeys.
  [PASS] Can encrypt: 1/1
  [PASS] Pass validation service checks: 1/1
  [PASS] Entity data and armored key data matches: 1/1
  [PASS] Is not expired: 1/1
  [PASS] Is armored key format valid: 1/1
[PASS] Data integrity for Groups.
  [PASS] Can validate: 0/0
[PASS] Data integrity for Profiles.
  [PASS] Can validate: 1/1
[PASS] Data integrity for Resources.
  [PASS] Can validate: 362/362
[PASS] Data integrity for Secrets.
  [PASS] Can validate: 362/362
[PASS] Data integrity for Users.
  [PASS] Can validate: 1/1

Thanks for the logs you shared, do you still have issues on chrome regarding the spinning thingy?

As for the workaround for the email, I will suggest to take a look at what @clayton shared :slight_smile: