Gpg: keyserver receive failed (Ubuntu Installation)

Installation Issues
1

Hi,
I am trying to install passbolt on Ubuntu 20.04 and having already issues right in the beginning when I follow the installation guide.
When trying to get the official GnuPG key in step 2, I get the following answers:

$ gpg --keyserver hkps://keys.mailvelope.com --receive-keys 0xDE8B853FC155581D 
gpg: keyserver receive failed: General error
$ gpg --keyserver hkps://gpg.mit.edu --receive-keys 0xDE8B853FC155581D 
gpg: keyserver receive failed: No name
$ gpg --keyserver hkps://keys.gnupg.net --receive-keys 0xDE8B853FC155581D 
gpg: keyserver receive failed: No name

Any ideas how to solve this?

Thanks in advance

2

Hi @taaz ,

I just tried right now and it works fine for these 3 servers.
Is your server behind a firewall or proxy ? Because hkps:// protocol connects on port 11371/TCP.

Let me know,

Best,

3

Hi @AnatomicJC ,

thanks for your quick reply.

I tried to install passbolt on my notebook at home before asking my provider to do changes on the managed server. So yes, I am behind a router (FRITZ!Box 7590) but it’s usually not blocking outgoing traffic.
I am assuming that the command is only sending an outgoing request so there isn’t the need for a port forwarding for incoming traffic, is there?

4

Yes, the command is only sending outgoing request, there is no need for a port forwarding for incoming traffic.

5

Ok, turns out it was some kind of DNS problem. After doing an online lookup for the ip and adding domain and ip to my hosts file, I could successfully execute the command.
Thank you for your quick replies!

6

You’re welcome :slight_smile:

By the way, you should have a look and fix your DNS configuration. You should use a working DNS server for finding other websites and not fill your /etc/hosts :confused:

7

That’s true and it was the first time that I did this. I am rather confused that this happened and have to investigate that still.
If I do “nslookup gpg.mit.edu” I just get the info “server can’t find gpg.mit.edu: NXDOMAIN” on my local machine and also on a webserver I can ssh to. If I do this with any other domain, I get the expected result. Really strange at the moment. Also tested as additional argument 8.8.8.8 to try via googles DNS. Same result :frowning:

8

It is pgp.mit.edu and not gpg.mit.edu :wink: