Passbolt extension is not communicating with server unless clearing browsing data

Installation Issues
1

Hi all,

I need community help. Everything goes smooth and fine with my passbolt installation but suddenly in one of the users the extension is not communicating with server (as it cannot find a site) , from Chrome and Edge. By deleting browser history everything is back. It happened twice till now.
Do you have any idea why??

Thanks in advance

2

Hi @tkanel,

Welcome to the forum!

What the users see? This screen? Or you are talking about autofill webforms?
image

Can you share a bit more information about the server that is running passbolt?

Thanks!
Max

3

No he receives a message, that the site cannot be reached.
If he clears browser data , everything is back to normal!!

Screenshot 2023-05-25 165105
Screenshot 2023-05-25 165105788×222 3.22 KB

4

Looks like a network issue

Can they try to go to chrome://net-internals/#dns and Clear host cache

All the chromium base browsers are pretty hardcore in terms of DNS cache

5

Thanks very much , I’ll try

1 Like
6

Max hi,

the problem is that this issue happens very often. Need to clear DNS cache and restart the PC at least twice a week.
Is there something we can do?

Regards

7

Do you have a proxy or some specific network rules?