Hello @topher004,
Can you explain a bit more precisely what you are doing, what is happening versus what you expect to happen.
It’s hard to understand which link you are talking about, is it an email link, or the button in top right corner of your browser? Ideally if you could post a screenshot that would help us understand your issue. Maybe your server is unavailable and you should contact your admnistrator, maybe it’s an issue with the extension, hard to tell.