There was an error during authentication. Enable debug mode for more information


#1

I created a new user, the user goes thru the installation process, all is fine until she tries to login for the first time. she gets the error: There was an error during authentication. Enable debug mode for more information. I cannot find any information on how to enable debugging. Can someone help me, please?


#2

it seems this is happening for all users I have created since the upgrade to 2.5.0


#3

Can you check for errors in the browser console? Which browser and OS is the client using?

Also can you check on the server side for information in your passbolt directory in logs:

tail /var/www/passbolt/error.log

#4

@pimzwager can you also check the time on the users machines versus on the server. One possible issue could be that they keys are created “in the future” and the server does not want to import them for that reason.


#5

Thank you! the time was the problem! the time seemed to be set right, but the timezone was set to a different timezone.


#6