Database configuration issue

Keep getting the error "A connection could not be established with the credentials provided. Please verify the settings.

I have passbolt installed on a VM running Ubuntu server 18.04; fully updated.
Locally installed database during the install prompts.
configured on a local IP address (

In the database tab I am using the following:

host =
Port= 3306
database name=x

First I figured that the password was incorrect but have tried multiple times and still same issue. Possibly the mysql account created during start up does not have sufficient privileges to access the database?

Thank-you for any insight you may provide.

Hello @Daremix22,
Can you try to access the database on

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Ahhhhh thanks so much.

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