A connection could not be established with the credentials provided

Installation Issues
1

Hi ,

I have installed passbolt in my server, but i cannot able to configure Database from web GUI, i am getting this error.
passbolt2

Host : server ip

Port : 3306

Username: passbolt ( mysql user )

password : passbolt’s password

Database name: passboDB

i can able to connect to the passbolt user in the terminal and see the dababase passboDB.

mysql port 3306 is opened in the firewall

firewall status is on
MariaDB is installed version
MariaDB [mysql]> select @@version as version;
±---------------+
| version |
±---------------+
| 5.5.65-MariaDB |
±---------------+
1 row in set (0.00 sec)

please help.

Thank in advance

2

There are known issues with connecting to the database when one:

  • use - (dashes) in the database name
  • use " ’ (quotes) in the credentials

Can you confirm if this the case?

3

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