I have been tasked to get our business instance of Passbolt operational again. Approx 4-6 weeks ago, all users were suffering the same symptoms - Passbolt web GUI being blank (attached). The extension quick search dropdown option works fine to search and find content but that is about it.
Passbolt version from CLI - Linux passbolt-pro 4.19.0-24-amd64 #1 SMP Debian 4.19.282-1 (2023-04-29) x86_64
I have updated/upgraded the VM and there is nothing left to update, everything is up to date. I updated the server via the “update/debian-package” and “update/ubuntu-package” support pages.
When I run the health check via web UI (https://passbolt.xxxx.xxxx.xx/healthcheck), I get two errors which I don’t know if they are causes/symptoms/unrelated:
- Could not reach the /healthcheck/status with the url specified in App.fullBaseUrl
- Could not connect to passbolt repository to check versions. It is not possible check if your version is up to date.
I have myself and got other users to remove/reinstall the plugin in the browsers that used to work as well as another browser which don’t change anything. We use and support MS Edge and Chrome browsers. Personally, I am running:
MS Edge - Version 114.0.1823.51 (Official build) (64-bit)
Chrome - Version 114.0.5735.134 (Official Build) (64-bit)
Passbolt browser extension 4.0.4 (both browsers)
This is the first time I am posting in here so please feel free to ask for further information or suggestions to try. This seems to be a familiar issue but there doesn’t seem to be any direct surefire fix unfortunately.
Thanks