Decryption failed when adding user to group

When trying to add a user to a group, we are receiving back the error “Error decrypting message: Session key decryption failed.”. I’ve seen other members report this for decrypting passwords, but not for adding a user to a group. Does anybody know what causes this and how to fix please?


Hello @andrewhamill welcome to forum ! :slightly_smiling_face:

I would like to reproduce your issue, but in order to do that I’ll need a bit of context.

  • Which OS are you on?
  • How did you installed Passbolt? (can you give us the link that you followed?)
  • Is it possible for you to confirm that your key has not expired?

If your key hasn’t expired, can you provide us your public key?

Additionally, could you run an healthcheck and provide us the entire response?
sudo su -s /bin/bash -c "./bin/cake passbolt healthcheck" www-data

As for the moment I don’t know how did you installed Passbolt, if you installed it from source codes you will need to launch the healthcheck command from “/var/www/passbolt/” otherwise, it would be in “/usr/share/php/passbolt”

Thanks in advance :wink: